The Patient Advocate is available to facilitate interactions with the Harvard University Health Services around any healthcare-related concerns, questions or compliments.
Services
- Providing assistance navigating the healthcare system
- Interceding on behalf of patients who feel they have encountered a problem
- Providing information on available choices regarding medical care
- Assisting with special needs arrangements
- Answering questions and concerns
All requests are welcome, including positive comments and recommendations for improvement. All communications are kept in the strictest confidence. Patient Satisfaction feedback forms may be submitted to the Patient Advocate at any of the suggestion boxes located throughout HUHS or by filling out a form online.
Special Needs
HUHS is prepared to meet the general and special health care needs of students, faculty, staff, and retirees with disabilities. Early contact with a primary care clinician is advised to establish a base for continuity of care during a student’s active stay at Harvard. A variety of access services are available through the Accessible Education Office (aeo.fas.harvard.edu), including sign-language and oral interpreters. Wheelchair-accessible restrooms are located throughout HUHS at Holyoke Center, and Stillman Infirmary shower and bathroom facilities are fully equipped for patients with limited mobility. The Patient Advocate is also available to provide orientation to HUHS on an individual basis, assist individuals with arrangements for special needs, and answer healthcare-related questions or concerns.
Financial Assistance
All registered Harvard students who purchase both HUSHP Basic and HUSHP Supplemental may qualify for financial assistance to help cover the cost of medically-necessary health care not covered by the insurance benefit. For inquiries, please contact the Patient Advocate at 617-495-7583 (or email patadvoc@huhs.harvard.edu). Please note, student dependents and affliates are not eligible for financial assistance.